Transaction Monitoring & Fraud Analyst

Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since. We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually.

We have ±320 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.

Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.

We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.

We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast. Grow With Us.

About the role

You’ll join Yoco’s Transaction Monitoring and Fraud (TMF) team, part of our Anti-Financial Crime (AFC) operations function. The team works to prevent and mitigate financial crime across the business, including money laundering, fraud, bribery, corruption and embezzlement.

This is a dual role. On the transaction monitoring side, you’ll monitor activity across our in-person and online (e-commerce) channels, investigate anomalies, assess merchant risk and take action when fraud is confirmed. On the fraud side, you’ll handle disputes and chargebacks, investigate employee and business impersonation, and review merchant websites and Merchant Category Codes (MCCs) to make sure businesses are what they say they are.

You’ll work closely with payment operations, finance, customer operations, compliance and legal, as well as external banks and payment processors. Beyond casework, you’ll help build a strong AFC culture at Yoco, spot opportunities to manage financial crime more effectively and contribute to delivering our AFC and regulatory roadmap.

The role is hybrid (in-office and remote) and can be based in Cape Town, Johannesburg or Durban. You’ll report to the Team Lead: Transaction Monitoring, within the wider Transaction Monitoring & Compliance team. The team works on a shift roster, which includes some weekends and public holidays.

Responsibilities

• Monitoring transactions across our in-person and e-commerce channels, using transaction monitoring software and tools to work efficiently.
• Identifying and investigating unusual or suspicious transactions that may point to fraud, money laundering or compliance breaches.
• Assessing transaction and merchant risk through in-depth investigations into merchant accounts and their activity, and taking the right action to mitigate it.
• Proactively blocking suspected fraud and, where fraud is confirmed, returning funds to the issuing bank.
• Resolving disputes and chargebacks on time, in line with industry standards, and helping keep Yoco’s fraud rate below industry benchmarks.
• Identifying potential employee and business impersonation, contacting affected merchants and writing detailed impersonation reports that meet regulatory requirements.
• Running watchlist screening, including domain impersonation and fraud activity checks, to flag merchants that may pose a financial crime risk.
• Reviewing merchant websites and monitoring Merchant Category Codes (MCCs) to catch misrepresentation and manage fraud and payment scheme compliance risk.
• Handling payment exceptions and supporting payment operations.
• Communicating clearly with merchants, banks and payment processors, and responding to queries across our support channels.
• Keeping detailed records of monitored transactions, findings and actions taken, in line with regulations and Yoco policy.
• Working with teams across the business to embed AFC and AML principles, and contributing to AFC forums, workgroups and the AFC and regulatory roadmap.
• Spotting opportunities to manage financial crime more effectively, improve the customer experience and make our operations more scalable.

Requirements

• You have at least 2 years’ experience in transaction monitoring, Anti-Money Laundering (AML), fraud or financial compliance.
• You hold a certification in AML or compliance.
• You have a strong understanding of AML, Know Your Customer (KYC) and Counter-Terrorist Financing (CTF) regulations, and you know your way around dispute and chargeback analysis.
• You’re confident using transaction monitoring software and tools.
• You’re a natural investigator: you notice the small details, follow the evidence and can explain clearly why something doesn’t add up.
• You make sound decisions under pressure and take ownership of the outcome.
• You can manage a busy caseload independently and keep your work accurate and on time.
• You write clear, well-structured reports and can communicate confidently with merchants, banks and colleagues across the business.
• You’re available to work weekends and public holidays according to a shift roster.

Benefits

We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.

Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.

You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.

If this sounds like your kind of challenge, apply below and come grow with us.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.