Customer Platforms Lead

Dis-Chem

Dis-Chem Pharmacies has an opportunity available for a Customer Platforms Tribe Lead owns the platforms and applications that support digital customer engagement, online transactions, marketing, and loyalty. The role leads squads responsible for e-commerce, mobile app, loyalty systems, and related customer-facing capabilities, ensuring they integrate with core systems and deliver a seamless omni-channel experience.

Requirements

Bachelor’s degree in information systems, marketing technology, or related\7+ years’ experience in digital or customer technology
Proven delivery of large-scale customer-facing digital

Responsibilities

Platform ownership and roadmap

Own the customer platforms roadmap across web, app, loyalty, and digital engagement tools.
Prioritize features with Digital, Marketing, and Commercial teams to drive customer acquisition, engagement, and retention.
Ensure platforms support new propositions, promotions, and personalization

Delivery and operations

Lead Agile squads in delivering enhancements, integrations, and experiments on customer platforms.
Coordinate with infrastructure and security teams to ensure performance, availability, and protection of customer data.
Oversee incident management and release management for digital

Governance and collaboration

Align customer platforms with enterprise architecture patterns and integration
Manage external vendors and partners providing digital platform
Collaborate with Data & Analytics teams on data extraction, APIs, and insights use

Competencies

Strong knowledge of digital channels, e-commerce, mobile apps, and loyalty
Product-oriented mindset with ability to balance experimentation and
Excellent collaboration with marketing, digital and commercial
Lead, coach, and develop leaders and teams across the tribe
Set performance expectations and manage feedback and reviews
Manage capacity, prioritization, and capability development
Support recruitment, succession planning, and team design

Key Performance Indicators

Uptime and performance of customer
Growth in digital sales, engagement and loyalty utilization attributable to platform capabilities.
Speed of delivering customer-facing features and
Customer and stakeholder satisfaction with digital
Contribution to culture and leadership outcomes through employee engagement, values alignment, and leadership behaviours

Special Conditions of Employment:

South African citizen
MIE, clear criminal and credit
Driver’s license and/or own reliable transport

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.