HCM Implementation Consultant

We are seeking an experienced HCM Implementation Consultant to support the implementation, configuration and ongoing support of UKG Ready solutions for our customers.

The successful candidate will work directly with customers to understand their HR processes, translate business requirements into system configurations and support implementations from initial discovery through to go-live and post-implementation support.

Previous UKG Ready experience is not required, as product training will be provided. We are looking for someone with strong HR systems implementation experience who demonstrates coachability, a willingness to learn and the ability to apply new knowledge effectively.

Role Context & Positioning:

• Platform: UKG Ready.
• Scope of the role covers:
  • Core HR.
  • Compensation and leave management.
  • Recruitment and onboarding.
  • Performance management.
  • Succession planning.
  • Learning.
  • Reporting.
  • Integrations with payroll and other business systems.
• Training: UKG Ready product training will be provided.

Responsibilities:

Discovery & Scoping

• Facilitate customer workshops to understand HR processes, business requirements and system needs.
• Define and document implementation scope, deliverables and configuration requirements.

Configuration & Data

• Configure HR system functionality, organisational structures, workflows, permissions and reporting.
• Prepare, import and validate customer data.
• Identify and resolve data-quality issues.

Testing & Integrations

• Conduct system testing and support customers through user acceptance testing (UAT).
• Collaborate with technical specialists to define, test and support payroll and other system integrations.

Training, Go-Live & Support

• Deliver customer training.
• Maintain accurate system configuration records, user guides and process documentation.
• Support go-live preparation, implementation activities and post-go-live stabilisation.
• Provide ongoing customer support, investigate system issues and coordinate escalations where necessary.

Project Delivery & Governance

• Manage assigned project activities within agreed timelines, budgets and quality standards.
• Communicate progress, risks, dependencies and potential scope changes proactively.
• Maintain accurate time records, support documentation and knowledge-base information.
• Identify opportunities to improve implementation processes, customer experience and service delivery.
• Handle confidential employee and customer information in accordance with data protection requirements.

Requirements:

Education

• A relevant diploma or bachelor's degree in Information Systems, Information Technology, Human Resource Management, Business Administration or a related field.
• Equivalent practical experience will be considered.

Experience

• A minimum of two end-to-end customer HR or HCM system implementations, including go-live and post-go-live support.
• Proven hands-on experience across the implementation lifecycle, including:
  • Requirements gathering.
  • System configuration.
  • Data migration.
  • User training.
  • Ongoing support.
• Experience with HR systems such as Sage 300 People, Workday, BambooHR, Oracle HCM or similar platforms.

Skills

• Strong understanding of core HR processes, including recruitment, onboarding, leave management, performance management or learning.
• Good Excel proficiency, with experience in data validation, migration and reporting.

Advantageous

• Experience in a software implementation or consulting environment.
• Relevant system certifications.
• Experience with payroll integrations.

Key Competencies:

• Coachability and willingness to learn: Open to feedback, guidance and training, with the ability to quickly learn and apply new systems and processes.
• Accountability and ownership: Takes initiative, works independently and follows through on commitments.
• Analytical and problem-solving skills: Strong attention to detail and the ability to troubleshoot system-related challenges.
• Communication and customer focus: Confident engaging with customers, understanding requirements and working collaboratively.
• Adaptability: Comfortable learning new technologies, managing priorities and working in a growing delivery environment.

Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals