Contracts Manager

About the Role

We are seeking an experienced and results-driven Contract Manager to oversee and manage cleaning and hygiene operations, ensuring effective service delivery in accordance with contractual obligations and Service Level Agreements (SLAs). The successful candidate will be responsible for maintaining client satisfaction, managing operational teams, ensuring compliance with health, safety, quality and environmental standards, and driving continuous service improvement.

Key Responsibilities

• Manage and oversee cleaning and hygiene services to ensure effective service delivery in line with client requirements and SLAs.
• Monitor contractual performance and ensure compliance with agreed service standards and operational requirements.
• Conduct regular operational audits and inspections to maintain service quality and identify areas for improvement.
• Implement and monitor Health, Safety, Environmental, Quality and Risk Management systems.
• Identify service delivery gaps and implement corrective and continuous improvement measures.
• Manage, supervise and develop operational staff, including supervisors, cleaners, drivers, storemen and site administrators.
• Oversee staff performance management, including coaching, mentoring, training and addressing performance-related issues.
• Manage staff deployment, shift rosters, attendance and leave arrangements.
• Build and maintain effective relationships with clients, employees and internal stakeholders.
• Prepare and submit monthly operational reports, providing feedback on SLA compliance and service delivery.
• Identify innovative and cost-effective solutions to improve operational efficiency.
• Provide operational support and assist with the management of projects where required.

Requirements

• Matric (Grade 12).
• Minimum of 3+ years' experience in a Contract Manager role, preferably within the cleaning, hygiene or facilities management industry.
• Relevant experience in facilities management, contract management, client relationship management and financial management.
• Valid South African driver's licence.
• Good knowledge and understanding of the Occupational Health and Safety Act (OHS Act) and ISO 9001 Quality Management standards.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, Outlook and MS Project.

Preferred Qualifications

• NQF Level 6 Diploma in Property Management, Project Management, Operations Management or a related qualification.
• Training or experience in Facilities Management, Customer Relationship Management (CRM) and Property Management.
• Knowledge of quality management systems, risk management and operational best practices.
• Strong leadership, supervisory, negotiation, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong planning, scheduling and organisational abilities.
• Ability to work under pressure, meet deadlines and build effective stakeholder relationships.