Frontline of Digital Banking Support - Customer Service Advisors Wanted!
Huntswood
We're Hiring: Customer Service Advisors – Financial Services (2-Month Contract)
Looking for your next opportunity in Financial Services? Join Huntswood, a ResultsCX company, and be part of a high-performing customer service team supporting leading financial products in the US market.
If you're passionate about helping customers, enjoy problem-solving, and thrive in a fast-paced environment, this could be the perfect opportunity for you!
What’s in it for you
- Night shift hours -rotational shifts (Between 1pm - 8am)
- Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
- PLUS a R5000 Completion Bonus!
- Gain experience supporting digital banking and financial products
- Valuable exposure to an international financial services environment
Job Responsibilities
- You'll provide support to customers using a range of financial products.
- Deliver exceptional customer service via voice, webchat, and email
Resolve customer queries accurately and efficiently
Build rapport and create positive customer experiences
- Investigate and troubleshoot account-related issues
- Accurately document interactions and case notes
- Navigate multiple systems while maintaining service excellence
Job Requirements
- Matric or NQF Level 4 equivalent.
- Clear Credit and Criminal record.
- Computer literate.
- Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
- Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
- Basic understanding and knowledge of the US market is essential.
Required Skills
- Customer Service experience
- Excellent communication (Written and Verbal)
- Ability to analyse and troubleshoot issues and provide sound resolution.
- Ability to demonstrate writing skills as it relates to capturing case notes
- Adaptive Approach
- Able to navigate through systems
Core Behaviors:
Huntswood a ResultCX company employees have:
A Winning Mindset
- Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
- Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
- Enable and Empower all Employees – Our employees are the heart of our success
- Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
Deliver WOW!
- Own It – Take personal responsibility for getting things done, find a way.
- Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.