Merchandising Team Leader | Managed People Solutions | Northern Suburbs (Western Cape)

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI’s.

Responsibilities

• Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Ensure that all required reports and information is submitted within the deadline provided.
• Manage and take care of company assets including car, laptop and handheld devices as per SOP.
• Record relevant metrics and competitor activities as per standard.
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Execute merchandising activities as per cycle brief.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.
• Ensure continuous development and up-to-date industry knowledge and competence.  
• Ensuring that client deliverables meet the required quality standards. 
• Contribute towards informal succession planning and skills transfer within the Merchandising team by, adopting a coaching and/or mentorship approach and teaching team members new learnings. 

• Basic Wine & Spirit Knowledge
• Microsoft 365
• Merchandising
• Strong leadership and communication skills
• Customer-focused approach
• Excellent organisational and reporting abilities

Requirements: 

• Grade 12 (Matric)
• Diploma/Degree in Business Management or Marketing, or a related field
• Valid Driver's Licence

Experience:

• Minimum: 2 years merchandising experience
• Preferred: 3 - 5 experience in an FMCG Merchandising environment

We're seeking a proactive leader who thrives in a fast-paced environment, can motivate teams to achieve exceptional results, and is passionate about delivering outstanding in-store execution and customer service.

If you're ready to take the next step in your merchandising career and lead a high-performing team, we'd love to hear from you!

Please do not apply for the position if you do not meet the requirements.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.