FICAA AML Specialist Service Manager MMH261111-3

Momentum

Role Purpose

To lead, manage, and continuously improve the organization's FICAA AML compliance framework.

Duties and Responsibilities

Lead, mentor and manage a team of AML analysts responsible for KYC, CDD, EDD and ODD.
Allocate workloads, monitor daily productivity, and ensure optimal resource utilization to meet operational requirements and deadlines.
Conduct regular performance reviews, provide constructive feedback and establish individual development plans.
Act as the first point of escalation for complex investigations, operational challenges, and process-related queries.

Oversee end-to-end AML screening and investigations for KYC, CDD, EDD and ODD.
Supervise and ensure accurate investigation, documentation and timely escalation and resolution of potential true matches.
Ensure appropriate application of risk-based assessment methodologies to identify suspicious transactions and potential financial crime risks.
Review complex and high-risk alerts using primary and secondary identifiers to distinguish false positives from genuine matches.
Collaborate with business, operations, compliance and fraud prevention teams to improve detection effectiveness and reduce false positives without compromising risk controls.
Ensure suspicious activities and transactions are escalated to the relevant parties in accordance with established procedures and regulatory requirements, as articulated in the Divisional RMCP (Risk Management and Compliance Programme) and FICAA.
Ensure strict adherence to the Divisional RMCP (Risk Management and Compliance Programme) and FICAA.

Monitor operational performance against defined SLAs, turnaround times (TAT’s), productivity and quality benchmarks.
Ensure timely completion of alert reviews, targeting a 24-hour resolution turnaround where applicable.
Monitor alert volumes, ageing, backlogs, and resource capacity to ensure effective workload distribution.
Develop and maintain operational dashboards, reports and performance scorecards for management and stakeholders.
Identify operational bottlenecks and implement measures to enhance efficiency, accuracy and service delivery.
Ensure adherence to documented Standard Operating Procedures (SOPs), internal controls and compliance requirements.

Quality Assurance, Risk and Compliance

Monitor investigation quality, error rates, false-positive dispositions and escalation effectiveness.
Perform Root Cause Analysis (RCA) for operational errors, SLA and TAT breaches, and quality deviations.
Ensure accurate documentation, appropriate audit trails, and readiness for internal and external audits.
Identify potential compliance risks and proactively escalate material control gaps to the relevant stakeholders.
Support regulatory reviews, compliance assessments and remediation activities as required.

Conduct regular operational reviews to discuss performance, risks, escalations and improvement opportunities.
Provide timely updates on critical alerts, operational challenges, SLA performance and remediation progress.
Collaborate with cross-functional teams to resolve complex investigations and operational dependencies.
Support effective knowledge transfer, process transitions and governance within the team.

Identify opportunities for process standardization, automation and workflow optimization across AML and screening operations.
Drive initiatives to reduce false positives, improve alert investigation accuracy, and optimize processes and turnaround times (TAT’s).
Collaborate with business, technology and compliance teams to enhance screening rules, transaction monitoring scenarios, and alert management processes.
Track the effectiveness of process improvements through measurable productivity, quality and risk-control outcomes.

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