Client Support Agent

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.

As we continue to expand, we are seeking a driven and strategic

Client Support Agent to join our team.

Responsibilities

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
• Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot support to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• Identify areas for improvement and share suggestions and feedback with the team.

Requirements

• University degree in Business, Finance, Marketing, or related fields.
• Fluency in English is required. Additional languages are an advantage.
• Confident communication skills, with a customer-first mindset.
• Basic understanding of financial markets and trading platforms (MT4/MT5 knowledge is a plus).
• Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce.
• Knowledge of KYC/AML processes and regulatory frameworks in the African market is beneficial.
• Ability to multitask and thrive under pressure in a dynamic environment.

Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

• Comprehensive Health Insurance (from day one!)
• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
• Birthday leave
• Udemy Business access
• Summer short Fridays (January)
• Referral Bonus Program

Sounds like you? Let’s write the next chapter together!

All Applications will be handled with the strictest confidentiality.