Senior Administrator - Business Development & Marketing

EMPLOYMENT TYPE: Permanent

DEPARTMENT: Business Development & Marketing

DIVISION: Group

WORKPLACE STRUCTURE: Hybrid

Role Overview

PURPOSE OF JOB

To administer and continuously improve the Salesforce CRM platform for the Business Development & Marketing (BD&M) Digital team, ensuring that configuration, data integrity, user support and training, and reporting effectively meet the needs of Sales and BD&M stakeholders. The role combines Salesforce CRM administration with project delivery support and serves as a key operational link between BD&M, the Group Salesforce Architect, and external technology partners.

Main Responsibilities And Duties

Salesforce Configuration, Administration

• Maintain and support configuration primarily for Sales Cloud and related APIs within BD&M, including automations, flows and UI improvements. Occasional support on Marketing Cloud Account Engagement (Pardot) and Financial Services Cloud.
• Maintain and evolve BD&M-specific objects, fields, processes and functionality.
• Maintain documentation, manuals, in-app guidance, best practice notes, rules of engagement, SOPs and process playbooks for Sales Cloud and related applications.

Data Integrity

• Drive data integrity across BD&M-related Salesforce objects by running continuous data health checks and working with the operational teams to remediate identified issues where applicable.
• Monitor data quality trends across Salesforce and identify recurring issues requiring process, training or configuration improvements.
• Assist with data cleansing, migration and remediation activities.
• Ensure system usage aligns with agreed business processes and controls.

Project Support

• Supporting technical scoping, feasibility assessment, requirements gathering and change management for Digital team projects.
• Support delivery of technical projects involving Salesforce configuration, data cleanses and platform enhancements, from requirements through implementation.
• Maintain project documentation, timelines and risk logs, and support user acceptance testing and training for new features.
• Contribute to the team’s wider roadmap planning by providing input on Salesforce, CRM and MarTech priorities across relevant divisions.

User Support, Training & Adoption

• Deliver new user and standard Salesforce training, and identify training needs arising from break/fix or discovery work.
• Develop and deliver a training curriculum, increasing adoption and best-practice behaviours.
• Support adoption of new CRM and API features, ensuring smooth rollout of enhancements to BD&M users.
• Provide first-line support for applications within the Salesforce ecosystem, including but not limited to ZoomInfo, Introhive, Business Card Scanner and PandaDoc, and act as backup owner where required.

Stakeholder Collaboration

• Collaborate with the Group Salesforce Lead on platform planning, governance and change management practices.
• Liaise with external technology partners to scope and manage enhancement requests.
• Participate in cross-functional forums and represent BD&M Salesforce requirements in group-level planning.

General

• Adhere to the JTC core values and Guiding Principles.
• Any other duties as deemed necessary by Management.

Essential Requirements

• Proven experience administering Salesforce (Sales Cloud) in a CRM or GTM operations environment
• Holding Salesforce Administrator Certification and/or related Salesforce certifications.
• Marketing Cloud Account Engagement (Pardot) experience desirable but not essential.
• Familiarity with the wider Salesforce ecosystem and integrated marketing/sales technology applications.
• Experience supporting Salesforce users and providing training.
• Strong organisational skills with the ability to manage multiple concurrent workstreams.
• Excellent written and verbal communication skills, with the ability to translate technical detail for non-technical stakeholders.
• Self-starter, capable of working independently and collaboratively within a team.
• Comfortable operating across both technical and business audiences.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.