Finance Clerk

FIDELITY SERVICES GROUP VACANCY: FINANCE CLERK

Location: Roodepoort
Reporting to: Accountant (Training Cente)

Fidelity Services Group is seeking a detail-oriented Finance Clerk to ensure accurate and timely billing, support branches with billing queries, monitor revenue processing and maintain compliance with Group policies and procedures.

Minimum requirements

• Matric certificate or a relevant post-Matric qualification.
• At least three years’ billing experience using SAP Sales and Distribution (SD).
• Excellent working knowledge of Microsoft Excel and Word.
• A valid driver’s licence.
• Strong administrative, organisational and follow-up skills.
• Ability to work independently, under pressure and within strict deadlines.

Key responsibilities

Billing processing and administration

• Complete allocated daily billing tasks and process orders within the required 24-hour turnaround time.
• Investigate and resolve billing queries, providing supporting evidence and feedback where required.
• Support branches with e-Sales orders, e-Service, Biometrics and SAP-related queries.
• Prepare upload files for new business, bulk terminations and additional revenue charges, and coordinate processing with Group Billing Support.
• Process credit notes accurately and timeously to prevent net credits and revenue accruals.
• Complete allocated daily, weekly and monthly tasks and respond to ad hoc financial reporting requests.

Stakeholder engagement and support

• Liaise with branches, general managers, financial managers, Payroll, Credit Control and Group Billing Support to resolve outstanding matters.
• Review and action the daily e-Service agent worklist.
• Escalate unresolved billing, payroll and revenue discrepancies through the appropriate channels.
• Identify process inefficiencies and recommend improvements to billing accuracy and turnaround times.
• Maintain professional communication and effective working relationships across departments.

Revenue management and compliance

• Monitor revenue through regular reports and investigate discrepancies.
• Conduct daily, weekly and monthly compliance checks and provide feedback on corrective actions.
• Vet daily posting sheets and follow up on outstanding orders.
• Ensure revenue is processed within the applicable month and that billing and payroll deadlines are met.
• Obtain the required approvals before processing billing documents on SAP.
• Maintain accurate processing records and align individual processing statistics with regional reporting.
• Comply with Group billing policies, procedures and data integrity requirements.

Skills and competencies

• Accuracy and attention to detail.
• Strong analytical, investigative and problem-solving skills.
• Excellent interpersonal and communication skills.
• Effective planning, prioritisation and time management.
• Sound understanding of technical systems integration.
• Accountability, resilience and adaptability.
• A service-focused approach and commitment to teamwork.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.