Patient Services Coordinator - Johannesburg ONLY

Patient Services Coordinator

25 | 30 | 35 hours per week | Permanent | Hybrid

Location:

North Riding, Johannesburg, South Africa

Shifts:

Monday–Friday, between 08:00–20:00 UK time

Important: Morning shifts starting at 08:00 UK time are mandatory. Shift requirements will be confirmed as part of the recruitment process.

Salary: R125 per hour

Training Start Date: November 2026

Interviews: Commencing November 2026

Make a real difference — one patient at a time

We’re looking for IT-proficient healthcare professionals with experience in GP reception, patient services or medical administration, strong English communication and exceptional attention to detail.

You’ll be supporting UK patients, often during stressful or sensitive moments, so empathy, professionalism and resilience are key. You’ll also need to be comfortable navigating multiple systems while capturing patient information quickly and accurately.

What you’ll be doing

• Handling high volumes of inbound calls from patients contacting UK GP practices.
• Accurately capturing and updating patient information across multiple IT systems.
• Coordinating appointments and patient enquiries while following practice-specific procedures.
• Recognising potential red flags and escalating concerns when needed.
• Supporting patients with patience, care and reassurance.

Requirements

• A completed bachelor’s degree (essential).
• At least 2 years of experience in healthcare coordination or healthcare administration, such as medical reception, GP practices, patient services or medical aid administration.
• Strong IT skills and advanced computer literacy, with the ability to navigate multiple systems simultaneously.
• Fast and accurate typing skills, with exceptional attention to detail.
• Excellent spoken and written English, including strong spelling, grammar and comprehension.
• Emotional resilience and confidence handling sensitive conversations.
• A quiet, secure workspace suitable for confidential patient interactions.
• Reliable internet (100 Mbps download – 25-50 Mbps upload) and a load-shedding backup solution (UPS, inverter or generator).
• A Windows 10 or Windows 11 PC (no MacBooks or Chromebooks) and a suitable headset.
• The ability to work scheduled shifts aligned with UK GP practice hours, Monday–Friday.

Benefits

• A permanent, hybrid working opportunity in Johannesburg, South Africa. (You will be required to work 6 months on-site at our North Riding, Johannesburg offices)
• Comprehensive paid training and ongoing coaching.
• The opportunity to develop your skills in healthcare technology and digital patient services.
• A supportive, friendly team that’s got your back.
• Paid annual leave and public holidays, in accordance with applicable employment terms.
• A competitive salary structure with opportunities for development and progression.