OTC Sales Support Coordinator

Join Vylor—Powering the Future of Agriculture

At Vylor, we’re advancing agriculture through breakthrough science—combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer, Brevant, and Hoegemeyer, delivering performance farmers rely on.

Join us to help scale innovation globally and shape what’s next in crop science.

We are hiring for an OTC Sales Support Coordinator to join our Pannar team in Bethal. The OTC Sales Support Coordinator typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills.

As an OTC Sales Support Coordinator, you will play a key role in supporting customers and the sales organization throughout the order-to-cash process. You will manage customer orders from entry through to delivery, working closely with Sales, Supply Chain, Logistics, Finance, and other business partners to ensure accurate and timely service.

You will proactively understand customer needs, monitor orders and deliveries, ensure correct documentation, and take ownership of resolving any service issues that arise. Through responsive communication, attention to detail, and proactive problem-solving, you will help build strong customer relationships and contribute to the business's commercial success.

Key Responsibilities

• Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high-quality service.
• Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.
• Follow-up on credit blocks with credit department.
• Ensure active customer portfolio confirmed for the season in place is not affected from shipment side by missing credit or delayed credit set-up.
• Customer account management and invoicing
• Manage customer account and reconciliations in collaboration with Sales, Credit and Accounts Receivables.
• Work closely with ASM on past due monitoring reporting.
• Responsible to initiate and resolve any action in connection with the dispute/claims raised by customer’s
• Monthly internal control document preparation and submission
• Reporting, Audits - supports overall Business by providing appropriate Customer, Sales, Shipments reports, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full.
• Regularly obtain customer feedback from reps to continuously improve service delivery.

Key Stakeholders And Interactions

• Internal: Customer Service Leader, Customer Service Representatives, Credit, SME, Commercial, Supply, Country Lead
• External: Customers, External auditors, Logistic Partners

Location

Bethal, Mpumalanga

Qualifications, Skills And Key Competencies

• University graduate preferable
• At least 3 years' experience within order management and order-to-cash (OTC) customer service facing processes.
• Experience with customer accounts, invoicing and reconciliations
• Understanding of credit management and accounts receivable processes
• Ability to coordinate across Sales, Credit, Finance, Supply Chain and Logistics
• Strong organizational and prioritization skills
• Ability to take ownership and follow issues through to resolution
• Proficiency in Excel and ERP/order management systems such as SAP
• Strong communication skills with the ability to engage confidently with customers across the Agricultural Community
• Strong attention to detail and accuracy
• Good problem-solving and complaint resolution skills
• Strong reporting and analytical skills
• Flexibility to work extended hours during peak seasonal periods, as business needs require.
• Driver's license and reliable transport

Vylor is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.