Instructor/Trainer

About Accenture

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.

PURPOSE OF JOB

• To professionally deliver and review training
• To assist fellow trainers with training development
• To assist with the quality assurance process in the team
• To evaluate delivery methods and to ensure continuous improvement
• To research and share ideas on best practice in training development

Main Responsibilities/Tasks

Training Delivery

• Deliver virtual and physical facilitated training and manage the process in accordance with the training methodology.

Organization

• Ensure venues are fully prepared for physical facilitated training.
• Ensure readiness of infrastructure for virtual facilitated training.
• Test the set up of the training environment prior to the course taking place and take the necessary corrective action.
• Raise problems with sufficient lead time to avert crises.

Administrative

• Ensure training evaluation forms are completed by course delegates.
• Report unscheduled attendees to the Training Team Leader / Training administrator.
• Control daily attendance registers and submit these to the Training administrator with relevant feedback.
• Keep a list of Frequently Asked Questions (FAQ’s) to feedback to main project to add to FAQ database.
• Identify and register requests or suggestions regarding training, through the Training Team Leader.
• Give daily and weekly feedback to the Training Team Leader regarding the course progress & delivery.

Develop and improve training material / delivery

• Assist the Training Developer with developing training materials in alignment with business process requirements and the training methodology. This includes learning guides, trainer’s notes, visuals aids, Standard Operating Instructions and Procedures, Information Packs and CBT or Distance Learning Interventions.
• Assist with testing the package, as phases are released, to understand the process, in conjunction with the technical team and the end-users and to ensure that the training material is aligned with the outcomes.
• Provide feedback on training delivery methods and suggest alternatives.
• Gain knowledge of and maintain awareness of best practice activities in training and implement continuous improvement with the team leader.

Providing Support

• Assist with Training Support Requests.
• Ensure that the team complies with all quality assurance process.

Other Features of the Job (e.g., location, traveling, shift hours, etc.):

• Professionalism.
• Open plan office.
• Overtime when required.
• Travel for facilitated training if required.
• Must be a South African Citizen.

Knowledge and Skills

• Strong MS Office skills; e-mail and basic Mainframe and WEB environment knowledge
• Strong presentation skills
• Facilitation skills
• Change Management skills
• Systems and business process knowledge of government supply chain management is a distinct advantage
• SAQA and NQF Knowledge
• Time management
• Strong oral and written communication skills
• Problem Solving Skills
• Strong Interpersonal Skills
• Knowledge of different training methodologies
• Good Relationship Building
• Quality Management Principles
• Ability to motivate and create enthusiasm in others
• Team Player
• Positive Attitude
• Works Well under pressure
• Self Starter / Innovative and Flexible
• Reliable and able to work without close supervision

Why join us? We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools Flexible work arrangements and a range of benefits including competitive rewards You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends You will also have opportunities to make a difference to the communities in which we work and live Next Steps If this sounds like the ideal role, career, and company for you, click below to apply. To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news .Accenture Middle East Africa : LinkedIn, Instagram, Facebook, Twitter, YouTube

• 3-year tertiary qualification with learning support/delivery focus.
• 4 – 8 years training delivery experience essential (facilitated and/ or virtual facilitation).
• Clear understanding of Adult Learning principles.
• Understanding and execution of training methodologies.

Understanding of government and/or Supply Chain Management (an advantage)